Returns & Refunds Policy

At Equinovad™, your satisfaction matters to us. We understand that occasionally a purchase may not be exactly what you expected, which is why we have established the following guidelines to make eligible returns and refunds as clear and straightforward as possible.

Please review this policy before requesting a return.

1. Our 30-Day Return Window

Eligible products may be returned within 30 days from the date you receive your order.

To qualify for a return, the product should generally meet the following requirements:

• It must be returned in the condition in which it was originally delivered
• It must be unused and unworn, where applicable
• Any original tags or labels should remain attached
• The product should be returned with its original packaging
• Valid proof of purchase or order information must be provided

Products that show signs of use, damage caused after delivery, or missing components may not qualify for a return or full refund.

2. Requesting a Return

Before sending any product back, you must first contact our customer support team to submit a return request.

Please provide your order number, the item you would like to return, and the reason for your request.

If your return is authorized, our team will provide you with the appropriate return instructions and, where applicable, information regarding a return shipping label.

Please do not ship products back without receiving return authorization first.

Packages returned without prior approval may not be accepted or eligible for processing.

3. Damaged, Defective, or Incorrect Products

We recommend checking your order shortly after it arrives.

If you receive an item that is damaged during transportation, appears defective, or is different from the product you ordered, please contact our customer support team as soon as possible.

To help us resolve the issue efficiently, we may ask you to provide:

• Your order number
• A brief explanation of the problem
• Clear photographs of the product
• Photographs of the shipping packaging, if relevant

Once we have reviewed the information provided, we will determine the appropriate resolution based on the circumstances.

4. Products That Cannot Be Returned

For safety, hygiene, legal, or practical reasons, certain categories of products may not qualify for returns.

These may include:

• Perishable products, including certain food, plants, or flowers
• Customized, personalized, or made-to-order products
• Certain personal care, beauty, or hygiene-related products
• Hazardous materials and products containing flammable liquids or gases
• Gift cards
• Products specifically marked as final sale or non-returnable at the time of purchase

Unless otherwise required by applicable law, original shipping charges paid at checkout are generally non-refundable.

If you are uncertain whether your purchase is eligible for return, please contact our customer support team before sending the product back.

5. Exchanges

If you would like a different product, model, or variation, the most efficient option is generally to complete the return process for your original purchase first.

After your eligible return has been accepted, you may place a separate order for the product you prefer.

This approach helps avoid delays associated with inventory availability and exchange processing.

6. European Union Customers — Right of Withdrawal

Customers receiving eligible orders within the European Union may have a legal right to withdraw from their purchase within 14 days, without providing a specific reason, in accordance with applicable consumer protection laws.

Returned products should generally be:

• In their original condition
• Unused and unworn beyond what is reasonably necessary to inspect the product
• Returned with applicable tags and original packaging
• Accompanied by valid proof of purchase

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable European Union or local law.

7. Refund Processing

After your authorized return has been received, our team will inspect the product and review your return.

You will then be informed whether your refund request has been approved.

When a refund is approved:

• The eligible refund will generally be issued to the original payment method used for the purchase
• Please allow up to 10 business days for the refund to be processed after approval
• Your bank, credit card issuer, or payment provider may require additional time before the refunded amount appears in your account

Processing times controlled by banks and third-party payment providers are outside of our direct control.

If more than 15 business days have passed since you were notified that your refund was approved and you still have not received it, please contact our customer support team for assistance.

8. Return Shipping & Return Address

All returns must be authorized before they are shipped.

Please contact our customer support team and wait for return instructions before mailing your product.

Depending on the circumstances of the return, our team will provide information regarding the appropriate return procedure and any applicable shipping arrangements.

Return Address:

Kitchenware Craft, INC
3398 Leonis Blvd
Vernon, CA 90058
United States

Phone: +1 323-582-7799

Please do not send unauthorized returns to this address. Returns sent without prior approval may not be accepted or processed.

Questions About a Return or Refund?

If you need assistance with a return, damaged product, or refund, please contact our customer support team and have your order number ready.

Providing your order details will allow us to locate your purchase and assist you more efficiently.

Thank you for choosing Equinovad™.

We appreciate your business and are committed to providing a fair and straightforward experience throughout your purchase.