Equinovad™
Company Information
Transparency and clear customer support are important parts of the Equinovad™ shopping experience.
The information below identifies the legal business responsible for operating our store.
Equinovad™ is owned and operated by Wuhan Dingyixiu Network Technology Co., Ltd.
Return & Refund Policy
At Equinovad™, we believe that choosing furniture and home products should be accompanied by clear expectations and dependable support.
Our collection includes architectural furniture, modular living systems, lighting, storage solutions, and home accessories.
Because these products may differ in size, configuration, and assembly requirements, we encourage customers to review product information carefully before purchasing.
If a product does not meet your expectations or an issue occurs with your order, the following policy explains the available return and refund process.
Our Proposed Return Window: Eligible products may be returned within 90 calendar days after delivery, subject to the conditions described below.
90-Day Return Window
Customers may request a return for an eligible product within 90 calendar days from the date of delivery.
The return request must be submitted to our customer support team within this period.
Once the request has been reviewed and approved, our team will provide the applicable return instructions.
Please contact us before sending any merchandise.
When the Return Period Begins
The return period begins on the calendar date when the product is delivered to the customer.
Multiple-Package Orders
For a modular system shipped in several packages, the return period for the complete system begins when the final required package has been delivered.
Consumer Rights
Nothing in this policy limits any additional rights or remedies available under applicable consumer protection laws.
Conditions for Eligible Returns
For a preference-based return, products should be in substantially the same condition in which they were received.
Items must be unused, undamaged, and accompanied by the original packaging and included accessories where reasonably available.
Unused Condition
Products should show no signs of regular use, substantial wear, unauthorized modification, or damage caused after delivery.
Original Packaging
Please retain the original packaging, protective inserts, and component materials where possible, especially for larger furniture and fragile lighting.
Included Components
Return all included accessories, hardware, modular parts, and other components supplied with the item.
Proof of Purchase
Please provide your order number, receipt, or other reasonable proof of purchase.
Assembled Furniture
For preference-based returns of assembled furniture, eligibility may depend on its condition and whether it can be safely disassembled and returned without damage.
Assembly does not remove a customer's legal rights concerning defective or incorrectly supplied goods.
How to Request a Return
We aim to make the return request process clear and manageable.
To begin, contact our customer support team at service@equinovad.com .
Step 01 — Contact Our Team
Send an email with your order number, the product name, and a brief explanation of why you would like to return the item.
Step 02 — Provide Relevant Details
For damaged, defective, incomplete, or incorrect products, photographs or a short video may help us assess the issue.
We will not require unnecessary evidence that would make a reasonable consumer remedy impractical.
Step 03 — Return Review
Our customer support team will assess your request according to the applicable return conditions and provide the next steps.
Step 04 — Return Instructions
If your return is approved, we will provide the correct return destination, packaging instructions, and any relevant shipping information.
Step 05 — Inspection & Resolution
Once an authorized return has been received, the item will be reviewed according to the applicable return conditions.
We will then communicate the outcome and process any approved refund or other agreed remedy.
Return Address & Warehouse Information
Equinovad™ orders are fulfilled through warehouse facilities located in the United States.
Return destinations may differ from the original shipping facility depending on the product, warehouse arrangements, and return requirements.
For this reason, please contact our support team before sending any return.
Once your request is approved, we will provide the designated return warehouse address and the instructions applicable to your order.
Important: Our registered company address in Wuhan, China, is the legal business registration address, not the designated merchandise return destination. Please do not send returns to this address unless our support team specifically instructs you to do so.
Who Pays for Return Shipping?
Return shipping costs depend on the reason for the return.
Change-of-Mind Returns
For an eligible preference-based return, such as ordering the wrong size, changing your mind, or deciding that the product no longer suits your preferences, the customer is responsible for return shipping costs.
Any applicable cost will depend on the product dimensions, package weight, carrier service, and return destination.
Damaged, Defective or Incorrect Items
If an item arrives damaged, defective, incorrect, or materially different from its description, Equinovad™ will arrange an appropriate remedy without charging the customer for return shipping or other costs associated with a remedy owed under the applicable policy or law.
Large Furniture Returns
Certain oversized furniture products may require special carrier arrangements or additional protective packaging.
For preference-based returns, our team will provide information about the available return procedure and applicable shipping responsibility.
Original Delivery Charges
Refunds of any original shipping charges will depend on the reason for the return, the applicable order terms, and consumer protection requirements.
Any deductions permitted by the policy will be clearly explained before the refund is finalized.
Damaged, Defective & Incorrect Orders
We recommend inspecting your delivery soon after it arrives.
This is especially important for larger modular furniture systems, lighting products, and multi-package orders.
If you notice visible transport damage, missing components, a manufacturing defect, or an incorrect item, please contact our support team as soon as reasonably possible.
Provide your order number, a description of the issue, and relevant photographs when available.
Our team will review the concern and offer an appropriate resolution based on the circumstances.
Replacement Parts
If a modular furniture system is missing a replaceable component, we may arrange for the missing part to be supplied where appropriate and acceptable.
Replacement Products
If a product cannot reasonably be corrected through a component replacement or other suitable remedy, a full replacement may be offered as appropriate.
Refund Solutions
Where a refund is the appropriate remedy, we will explain the applicable process and any required return arrangements.
A report of product damage or a defect will not be rejected solely because the original carton has been opened.
Returns for Modular & Oversized Products
Certain Equinovad™ designs consist of multiple panels, storage modules, hardware components, and specialized furniture elements.
Returns involving these products may require additional care to protect the components during transportation.
Complete Product Sets
Preference-based returns of bundled furniture systems should include all components originally supplied as part of the purchased set.
Disassembly
If furniture has been assembled, our support team can explain the applicable return preparation requirements.
Customers should avoid actions that could damage the product during disassembly.
Packaging
Large panels, metal components, decorative finishes, and lighting elements should be adequately protected when returned.
Incomplete or Damaged Returns
For preference-based returns, missing components or customer-caused damage may affect eligibility or the refundable amount, subject to applicable law.
Any proposed adjustment will be explained and supported by the condition of the returned merchandise.
Return Exceptions & Special Orders
Most standard eligible products are covered by the return conditions described in this policy.
However, certain products may have additional restrictions when those restrictions are clearly disclosed before purchase.
Personalized or Custom-Made Products
Products manufactured or modified specifically to a customer's individual requirements may be excluded from preference-based returns when the restriction was disclosed before purchase and is permitted by applicable law.
Final-Sale Products
Items clearly identified as final sale before purchase may have restricted preference-based return eligibility where permitted by law.
Gift Cards
Gift cards, if offered, are generally not eligible for preference-based returns except where required by applicable law.
Defective or Incorrect Special Orders
These exclusions do not eliminate the customer's rights when an item is defective, damaged upon delivery, incorrect, or otherwise fails to meet applicable legal requirements.
Exchanges & Replacements
If you would like a different product, color, size, or configuration, please contact our customer support team.
Depending on availability and the nature of the request, an exchange arrangement may be possible.
For some products, the most practical option may be to return the original eligible item and place a separate order for the preferred product.
Where a replacement is required because of damage, a defect, or an incorrect shipment, our team will address it through the appropriate remedy process.
Please contact support before sending back any product for exchange.
Refund Approval & Processing
After an authorized return is received, we will review the item's condition and confirm whether the applicable return requirements have been satisfied.
Once the review is completed, we will notify the customer of the result.
Approved Refunds
Once approved, refunds are processed to the original payment method within 10 business days .
Payment Provider Processing
After the refund has been issued, your bank or payment provider may require additional time to post the funds to your account.
Refund Amount
The approved refund amount will be determined according to the reason for the return, the applicable return conditions, and consumer protection law.
Any permitted deductions or non-refundable charges will be explained before the refund is finalized.
Delayed Refunds
If more than 15 business days have passed since refund approval and you have not received the funds or an appropriate update, please contact our support team.
We will review the payment status and assist with the available next steps.
Order Changes & Cancellations
If you need to change or cancel an order, please contact our support team as soon as possible after placing it.
We will review the order's processing status and confirm whether the requested change can still be made.
Once an order has entered carrier transportation, cancellation or modification may be limited.
If an order has already been dispatched, the applicable return process may be available after delivery.
Any conditions affecting special or custom-made products must be disclosed before purchase.
We do not impose arbitrary or undisclosed cancellation penalties.
Your Consumer Rights
This return policy is designed to explain our standard procedures and expectations for eligible purchases.
It does not replace or restrict statutory consumer rights that may apply to your purchase.
If applicable law provides additional rights concerning defective merchandise, incorrect orders, delivery failures, or refund remedies, those rights will continue to apply.
Any mandatory cancellation or withdrawal rights in a supported destination will be respected where legally applicable.
Return & Refund Support
Whether you have a question about return eligibility, need help reporting product damage, or would like an update on an approved refund, our customer support team can assist.
For order-related requests, please include your order number and a concise description of your concern.
Messages received outside customer service hours will be reviewed during the next available service period.
Thoughtful Design. Dependable Support.
We believe choosing architectural furniture should be an informed and considered experience.
From modular living systems to refined storage and lighting, Equinovad™ explores designs that make everyday spaces more purposeful.
We aim to extend the same consideration to customer service and after-sales assistance.
Thank you for your interest in Equinovad™ and for taking the time to understand our return and refund procedures.
The Equinovad™ Team
Architectural Living. Thoughtfully Reimagined.
© 2026 Equinovad™. All Rights Reserved.
Equinovad™ is owned and operated by Wuhan Dingyixiu Network Technology Co., Ltd.