Equinovad™
Company Information
We believe that transparency and responsible business practices are essential to a trustworthy shopping experience.
The following details identify the company responsible for operating the Equinovad™ website and its associated online store.
Equinovad™ is owned and operated by Wuhan Dingyixiu Network Technology Co., Ltd.
Terms of Service
Welcome to Equinovad™, a destination for architectural furniture, modular living systems, refined storage solutions, lighting, and contemporary home products.
These Terms of Service explain the conditions that apply when you browse our website, place an order, purchase a product, or use our customer services.
In these Terms, "Equinovad™", "we", "our", and "us" refer to Wuhan Dingyixiu Network Technology Co., Ltd., the company that owns and operates this store.
"You" and "customer" refer to the individual accessing the website or purchasing its products.
By using the website or submitting a purchase, you acknowledge these Terms and the policies applicable to your order, subject to your rights under applicable law.
Please review product details, order totals, shipping conditions, and return terms before completing a purchase. If you have questions, our customer service team can assist.
Using Our Website
Our website is provided to help customers discover products, understand available configurations, review purchasing information, and place orders.
You agree to use the website for lawful purposes and to provide accurate information when submitting an order or contacting support.
Customer Eligibility
Purchases should be made by individuals legally permitted to enter into purchasing agreements in their jurisdiction, or with appropriate parental or guardian authorization.
Account Information
If you create a customer account, you are responsible for keeping your login credentials confidential and informing us about suspected unauthorized access.
Accurate Order Details
Please provide correct contact, billing, and delivery information to support successful order processing and shipment.
Appropriate Conduct
You must not attempt to compromise website security, interfere with normal operation, impersonate others, or use our services for fraudulent activity.
Our Furniture & Home Products
Equinovad™ offers a curated range of design-led home products, including modular furniture, architectural storage, lighting, room organization, and multifunctional living systems.
We aim to provide clear descriptions of each product's appearance, features, included components, dimensions, and intended uses.
Product Descriptions
Customers should review the available specifications, included accessories, product dimensions, materials, and installation requirements before ordering.
Photographs & Renderings
Product photographs and visualizations are intended to illustrate appearance, design, and possible usage scenarios.
Where images are conceptual renderings rather than photographs of the actual item, this should be identified in the relevant product listing.
Colors and finishes may appear different depending on screen settings and lighting. Any material difference from the advertised product will be addressed under applicable consumer rights and policies.
Modular Configurations
Certain products offer multiple configurations or optional modules.
The components included in a purchase are determined by the selected product variant and the order confirmation.
Accessories shown in lifestyle images are not included unless expressly listed as part of the purchased configuration.
Availability
Product availability may change. If an ordered item becomes unavailable, we will contact the customer with available options, including a refund when appropriate.
Measurements, Assembly & Safe Use
Some architectural furniture systems require additional planning before they can be used safely within a home.
Before ordering, please check product measurements and the space where the item will be installed or positioned.
Room Compatibility
Review floor area, ceiling height, doorway dimensions, staircase clearance, wall construction, and other relevant site conditions before selecting a product.
Assembly Instructions
Where assembly is required, follow the instructions supplied with the product.
Do not omit essential brackets, supports, fasteners, or other specified safety components.
Weight & Stability
Respect the verified weight capacities and intended operating conditions stated in the product instructions.
Tall, wall-mounted, or movable furniture must be secured or operated according to the relevant safety guidance.
Electrical Products
For lighting and other powered items, use the specified power supply and follow the electrical and installation safety instructions.
These instructions do not reduce our responsibility for defective products or other obligations imposed by law.
Placing & Confirming Orders
When you place an order through our website, you submit a request to purchase the selected items at the displayed price and under the applicable conditions.
After checkout, an order confirmation is sent to the contact details provided.
Order Review
We may review an order to verify payment, product availability, shipping eligibility, or information needed for fulfillment.
Unable to Fulfill an Order
If we cannot fulfill an order due to stock unavailability, a pricing error, delivery limitations, or another legitimate issue, we will notify the customer.
If payment has already been captured for an order we cannot fulfill, the relevant amount will be refunded.
Suspected Fraud
Orders presenting reasonable indications of unauthorized payment or fraudulent activity may be reviewed or declined.
Order Changes
If you need to adjust an order, please contact customer service promptly.
Available changes depend on the order's processing and shipping status.
Pricing, Taxes & Payment
Product prices are displayed on the website and may change for future orders.
The price applicable to your order is the amount confirmed during checkout, subject to any applicable correction and consumer protection requirements.
Currency
Product pricing for our U.S. market is generally displayed in United States Dollars (USD).
The actual payment currency and final total are displayed at checkout before payment is authorized.
Shipping Fees
Shipping costs are calculated at checkout based on the delivery destination, product dimensions, package weight, and available shipping method.
Taxes
Applicable taxes will be calculated and displayed during checkout according to the relevant transaction rules.
Payment Options
Customers may use the payment methods available on the live checkout page.
Payment processing is handled through the applicable authorized payment service providers.
Pricing Errors
If a material pricing or checkout error affects an order, we will contact the customer and provide appropriate options.
We will not apply undisclosed additional charges to an order without authorization.
Shipping from Our U.S. Warehouse
Equinovad™ orders are shipped from warehouse fulfillment facilities located in the United States.
Our registered business address in Wuhan, China, identifies the legal operating company and is separate from our U.S. fulfillment facilities.
Order Processing
Standard in-stock orders are typically prepared within 2–5 business days after payment confirmation.
Estimated Transit Time
For standard deliveries within the 48 contiguous United States, estimated transit time is 7–15 business days after dispatch.
Estimated Total Delivery
Standard in-stock orders have an estimated total order-to-delivery timeframe of 9–20 business days.
Any disclosed made-to-order production time is additional to this estimate.
Multiple Packages
Larger modular furniture systems may be shipped in separate cartons.
The packages may have different tracking numbers or arrival dates.
Shipping Delays
Delivery dates are estimates. If an order experiences a significant delay, we will review the issue and offer appropriate assistance.
Lost or Missing Deliveries
Customers may contact us about packages that appear lost, missing, or undelivered.
A tracking status marked "Delivered" does not automatically prevent an investigation into a reported delivery problem.
Additional details about delivery destinations, shipping rates, tracking, and transportation issues are provided in our Shipping & Delivery Policy.
Shipment Issues & Product Arrival
We recognize that receiving furniture and home accessories in appropriate condition is an essential part of the purchase.
Customers are encouraged to inspect deliveries and report visible damage, missing components, or incorrect products promptly.
We will assess reported problems based on the available information and provide an appropriate resolution under our policies and applicable law.
We do not automatically transfer all delivery responsibility to the customer merely because a parcel has been handed to a carrier.
If a product arrives defective, damaged, incorrect, or materially different from its description, the applicable return, repair, replacement, or refund remedies remain available.
Returns, Refunds & Exchanges
We aim to provide clear procedures for customers who wish to request a return or report a product issue.
Return Window
Under our proposed standard return policy, eligible products may be returned within 90 calendar days after delivery.
Return Eligibility
For preference-based returns, products should be unused, in good condition, and accompanied by their original components and packaging, subject to the published policy and applicable law.
Return Requests
To request a return, email service@equinovad.com with your order number and details of the request.
Return Shipping Costs
Customers are generally responsible for return shipping on eligible preference-based returns.
If a return is required because an item is damaged, defective, or incorrect, we will cover the costs of an appropriate remedy owed under our policy or law.
Refund Processing
Approved refunds are processed to the original payment method within 10 business days after approval.
Banks and payment providers may require additional time to post the funds.
Return Destination
Customers must contact support to obtain the appropriate return warehouse address.
The company's registered address is not automatically the product return destination.
Our Return & Refund Policy provides the full eligibility conditions and procedures. Applicable statutory rights take precedence where required by law.
Cancellations & Changes
If you wish to cancel an order or change its details, please contact customer service as soon as possible.
Requests are assessed according to the order's processing and dispatch status.
We will make reasonable efforts to accommodate changes before the order is dispatched.
Once an order has shipped, some changes may no longer be possible.
Where an order cannot be canceled before delivery, the applicable Return & Refund Policy may provide options after the product arrives.
We do not impose arbitrary or undisclosed cancellation charges.
Intellectual Property
The text, product descriptions, visual designs, graphics, photographs, and other material presented on this website may be protected by intellectual property laws.
Such material belongs to its respective owners or authorized licensors.
Customers may browse and use the website for ordinary personal shopping purposes.
Copying, distributing, republishing, or commercially exploiting protected content without the necessary permission may violate applicable legal rights.
The Equinovad™ brand name and associated brand elements must not be misrepresented as belonging to an unrelated business.
Reviews, Feedback & Communications
We welcome genuine customer comments, questions, and suggestions concerning our products and shopping experience.
If you submit a review or other content, you are responsible for ensuring that it is truthful, lawful, and does not infringe the rights of another person.
We may moderate content that is fraudulent, abusive, unlawful, misleading, or unrelated to the service.
We will not require customers to surrender statutory rights to provide honest feedback.
Any use of customer-submitted content beyond normal order and support communication will be handled according to applicable permissions and privacy rules.
Third-Party Services
Certain website functions may be supported by external technology and service providers.
These may include e-commerce hosting, payment processing, delivery carriers, warehouse fulfillment, and customer service technology.
Equinovad™ operates its online store using Shopify technology.
Third-party providers may apply their own service conditions to functions they independently operate.
The involvement of a third-party provider does not automatically eliminate our responsibilities to customers under applicable consumer law.
Customers should review any relevant provider information shown during checkout or while using a particular service.
Privacy & Data Protection
We process customer information to support website operation, payment processing, order fulfillment, customer communication, and other legitimate business purposes described in our Privacy Policy.
The type of information collected and how it is used depends on the customer's interaction with the website.
Certain information may be handled by Shopify, payment providers, shipping carriers, and other service providers as necessary for the relevant service.
Please review our Privacy Policy for information about data processing, retention, sharing, and applicable privacy rights.
Corrections & Updates
We make efforts to keep product listings, prices, descriptions, and purchasing information accurate and understandable.
Occasionally, typographical mistakes, technical errors, or outdated information may appear on the website.
We may correct inaccuracies and update future product listings or website content when necessary.
If a material error affects an existing order, we will contact the customer and provide appropriate options consistent with applicable law.
Material changes to confirmed purchases will not be imposed without any legally required consent or other appropriate basis.
Website Operation & Maintenance
We aim to maintain a functional and accessible online shopping experience.
However, website services may occasionally be interrupted by maintenance, technical issues, provider outages, or circumstances outside our reasonable control.
We may update, maintain, or temporarily suspend parts of the website when reasonably necessary.
These provisions do not remove obligations owed for confirmed orders or rights provided by applicable consumer laws.
Product Warranties & Consumer Protections
Products should match their material descriptions and any applicable express warranty information provided with the purchase.
If an item is defective or does not conform to the applicable sales terms, customers may be entitled to a repair, replacement, refund, or other remedy under applicable law.
Any product-specific warranty, where offered, will be described in the relevant product information or accompanying documentation.
We do not represent that every product includes an additional commercial warranty unless that warranty is expressly stated.
Nothing in these Terms excludes or restricts warranties or remedies that cannot legally be excluded.
Responsibility & Liability
Each party is responsible for complying with its applicable legal and contractual obligations.
Customers should use products according to their intended purpose and any supplied safety instructions.
To the extent permitted by applicable law, neither party is responsible for losses arising solely from circumstances for which that party has no legal responsibility.
We do not exclude liability for fraud, intentional misconduct, or any obligation that applicable law does not allow us to exclude or limit.
Nothing in these Terms restricts mandatory consumer rights or legally required remedies for defective products, nondelivery, or other qualifying issues.
Events Beyond Reasonable Control
Certain events may interfere with ordinary website operation, order preparation, or delivery.
Examples include severe weather, natural disasters, transportation interruptions, power outages, government restrictions, or other significant circumstances beyond reasonable operational control.
If such an event materially affects an order, we will make reasonable efforts to communicate the situation and explain available options.
Applicable statutory rights concerning delayed or unfulfilled orders remain unaffected.
Dispute Resolution
We encourage customers to contact our support team if they believe a problem with a purchase has not been resolved.
Please provide your order number and a description of the concern so we can review the relevant information.
We will attempt to address complaints through reasonable communication and appropriate customer service procedures.
If a disagreement cannot be resolved informally, the parties may pursue remedies available under applicable law.
These Terms do not impose a mandatory private arbitration requirement or a class-action waiver.
Applicable Law & Consumer Rights
These Terms are intended to operate consistently with the laws applicable to our business, the transaction, and the customer's mandatory legal protections.
The legal company operating this store is registered in Wuhan, Hubei Province, China.
Our U.S. warehouse fulfillment arrangement does not change the identity of the legal operating company.
Nothing in these Terms is intended to deprive customers of protections that cannot lawfully be waived under the rules applicable to their purchase.
The proper forum and legal procedures for any unresolved dispute will be determined under applicable law.
Changes to These Terms
We may update these Terms when necessary to reflect changes in our business operations, products, website functionality, or legal requirements.
The current version will be made available on the website.
Where legally required, material changes will be communicated through an appropriate notice.
Updates will not retroactively remove rights associated with completed purchases where doing so is prohibited by law.
Interpretation & Severability
Section headings are provided for convenience and do not independently change the meaning of these Terms.
If a particular provision is found invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by applicable law.
Our failure to enforce a particular provision immediately does not necessarily mean that the provision has been permanently waived.
The applicable order confirmation, these Terms, and the published policies relevant to the purchase provide the documented conditions of the transaction.
Contact Our Team
If you have questions about these Terms, product information, ordering, delivery, returns, or payment matters, please contact our customer service team.
Include your order number if your inquiry concerns an existing purchase.
Messages received outside the stated service hours will be reviewed during the next available support period.
Thoughtful Design. Clear Commitments.
We believe a considered living environment should begin with thoughtful products and transparent purchasing information.
Equinovad™ explores the relationship between architecture, furniture, organization, and the rhythms of everyday life.
Our aim is to offer a clear shopping experience that allows customers to understand the products they choose and the conditions of their purchase.
Thank you for taking the time to review our Terms of Service.
The Equinovad™ Team
Architectural Living. Thoughtfully Reimagined.
© 2026 Equinovad™. All Rights Reserved.
Equinovad™ is owned and operated by Wuhan Dingyixiu Network Technology Co., Ltd.