Shipping Policy

Shipping Policy

At Equinovadβ„’, we want every order to arrive safely and with as little hassle as possible. From the moment your purchase is confirmed to the moment your package reaches your door, our goal is to provide a clear and reliable delivery experience.

This Shipping Policy provides important information about order preparation, shipping costs, estimated transit times, tracking, and international deliveries.

How We Fulfill Your Order

Equinovadβ„’ offers practical products designed to make everyday life simpler and more enjoyable.

To serve customers across different regions efficiently, orders may be dispatched from our available fulfillment facilities or directly through selected manufacturing and logistics partners.

This fulfillment model helps us:

β€’ Make our products available to customers across multiple regions
β€’ Maintain reasonable and accessible pricing
β€’ Avoid unnecessary inventory and storage
β€’ Ship orders from the most appropriate available fulfillment location

As a result, the origin of your shipment may vary depending on product availability and your delivery destination.

1. Order Processing & Shipping Costs

Once your order has been successfully placed, our fulfillment team begins preparing it for shipment.

Standard Processing Time:
Please allow approximately 2–4 business days for order verification, preparation, quality inspection, and packaging.

High-Volume Periods:
During holidays, promotional events, New Year periods, or other times of unusually high order volume, processing may take up to 5 business days.

Shipping Fee:
A flat shipping fee of $5.99 applies to each order, regardless of the shipping destination.

Processing time is separate from the estimated delivery time listed below.

2. Estimated Shipping & Delivery

Delivery times depend on your location, local carrier operations, customs procedures, and the fulfillment location from which your order is dispatched.

United States: 10–15 business days
Canada, United Kingdom & Australia: 11–16 business days
Other International Destinations: 15–20 business days

Please note that these timeframes are estimated delivery windows rather than guaranteed arrival dates.

Unexpected circumstances such as severe weather, transportation disruptions, customs inspections, public holidays, or carrier delays may occasionally affect delivery times.

3. Tracking Your Package

After your order has been dispatched, you will receive a shipment confirmation containing your available tracking information.

Please allow 1–3 business days for the carrier's tracking system to register and display the latest shipping activity.

If your tracking page does not show an immediate update, this does not necessarily mean that your package has stopped moving. In some cases, packages continue traveling between logistics facilities before the next tracking scan becomes available.

4. International Customs, Duties & Taxes

International shipments may be subject to customs regulations in the destination country.

Where applicable, orders may be shipped on a DDU (Delivered Duty Unpaid) basis. This means that customs duties, import taxes, VAT, or other fees imposed by local authorities may be the responsibility of the recipient.

Equinovadβ„’ cannot control or predict charges imposed by customs authorities and is not responsible for delays resulting from customs inspections or clearance procedures.

Customs requirements vary by country, so we recommend checking your local import regulations if you have questions regarding potential fees.

5. Changing or Cancelling an Order

We work to prepare orders promptly after they are received.

If you notice an incorrect shipping address or would like to request an order cancellation, please contact our customer support team within 12 hours of placing your order.

We will make every reasonable effort to accommodate your request.

However, once an order has already been prepared, processed, or transferred to our fulfillment network, we may no longer be able to modify or cancel it.

Please review your shipping information carefully before completing checkout.

6. Damaged Shipments

We take care when preparing products for delivery, but damage may occasionally occur during transportation.

If an item arrives damaged, please contact our customer support team within 72 hours of receiving your package.

To help us evaluate the issue quickly, please provide:

β€’ Your order number
β€’ A description of the damage
β€’ Clear photographs showing the damaged product and, when relevant, the shipping packaging

Once the issue has been reviewed and confirmed, we will work with you to arrange an appropriate solution, which may include a replacement at no additional cost.

7. Packages Lost During Transit

If your shipment appears to be significantly delayed, please check the tracking information provided with your order first.

When a shipping carrier officially confirms that a package has been lost in transit, please contact our customer support team.

After verification, we will arrange a replacement shipment at no additional cost where applicable.

Please note that packages marked as successfully delivered by the carrier may require additional investigation before they can be considered lost in transit.

Questions About Shipping?

If you have questions regarding your shipment or need assistance with an existing order, please have your order number available when contacting us. This will help our team locate your purchase and assist you more efficiently.

Kitchenware Craft, INC
3398 Leonis Blvd
Vernon, CA 90058
United States

Phone: +1 323-582-7799

Thank you for choosing Equinovadβ„’.

We appreciate your business and look forward to delivering products designed to make everyday living a little easier.