Equinovad™
Company Information
At Equinovad™, we believe transparency is an essential part of a dependable shopping experience.
The following information identifies the legal company operating our store and provides the contact details available for customer assistance.
Equinovad™ is owned and operated by Wuhan Dingyixiu Network Technology Co., Ltd.
Shipping & Delivery Policy
Thoughtful design deserves a thoughtful delivery experience.
Equinovad™ offers architectural furniture, modular living systems, lighting, storage solutions, and refined home accessories.
We understand that bringing these products into your home requires clear delivery expectations, appropriate packaging, and accessible customer support.
This policy explains our order processing procedures, U.S. warehouse fulfillment, shipping estimates, delivery charges, tracking information, and assistance with delivery issues.
Shipping Origin: Equinovad™ orders are dispatched from fulfillment warehouse facilities located in the United States.
Order Processing Time
After an order is placed and payment is confirmed, it enters our fulfillment preparation process.
During this stage, the fulfillment team prepares the relevant products, checks the order configuration, arranges protective packaging, and coordinates carrier pickup.
Standard In-Stock Orders
Standard in-stock orders are typically processed within 2–5 business days after payment confirmation.
Processing time does not include the time spent in transit after the package has been dispatched.
Weekends & Holidays
Business days exclude weekends and applicable U.S. warehouse or carrier holidays.
Orders placed outside the fulfillment schedule will enter processing during the next available business day.
Special Configurations
Certain modular furniture arrangements or special-order products may require additional preparation or production time.
Where additional lead time applies, it will be disclosed before the order is placed.
Processing Delays
If an order cannot be dispatched within the communicated processing timeframe, we will provide an update and explain the available options.
Estimated Delivery Time
Equinovad™ orders are shipped from our U.S. warehouse fulfillment facilities.
Delivery estimates vary depending on the destination, product dimensions, shipping method, and carrier operations.
Order Processing
2–5 business days for standard in-stock orders.
U.S. Transit Time
For standard deliveries within the 48 contiguous United States, estimated transit time is 7–15 business days after dispatch.
Total Estimated Delivery Time
The estimated total time from payment confirmation to delivery is approximately 9–20 business days for standard in-stock orders.
This estimate combines order processing and transportation time. Additional production or preparation periods, where disclosed, are not included.
Other Destinations
Orders can only be placed for destinations supported by the shipping options displayed at checkout.
If delivery is available to Alaska, Hawaii, U.S. territories, or destinations outside the contiguous United States, the applicable delivery arrangements may differ from the standard estimates above.
Please contact customer support before ordering if you need assistance confirming delivery arrangements for another destination.
Delivery times are estimates, not unconditional guarantees. Unexpected carrier or transportation delays may occasionally affect arrival. We will review significant delays and assist customers according to the circumstances and applicable consumer rights.
Shipping Rates & Fees
Shipping costs are calculated at checkout based on the delivery destination, package dimensions, weight, and available shipping method.
Any applicable shipping charge is presented before payment is completed, allowing customers to review the total order cost.
Standard Shipping
Shipping costs are calculated at checkout.
The available delivery method and corresponding shipping charge will be displayed as part of the order checkout process.
Oversized Furniture
Larger furniture products may require additional protective packaging, oversized parcel handling, or specialized transportation.
Shipping rates for these products may differ from rates for smaller home accessories.
Applicable shipping charges must be disclosed before order confirmation.
Multiple-Item Orders
Shipping charges for orders containing multiple items are determined according to the available checkout shipping options and the overall shipment requirements.
No Undisclosed Shipping Fees
Customers are not required to accept unexpected shipping charges after an order has been placed.
If an unusual delivery requirement cannot be accommodated under the displayed shipping terms, we will discuss the available options before any additional arrangement is made.
U.S. Warehouse Shipping & Fulfillment
Equinovad™ products are shipped from fulfillment warehouse facilities located within the United States.
This fulfillment arrangement allows orders to be prepared and dispatched domestically for supported U.S. destinations.
Depending on the product, inventory availability, and warehouse arrangements, orders may be prepared through designated fulfillment facilities or logistics partners.
Our legally registered operating company is Wuhan Dingyixiu Network Technology Co., Ltd., located in Wuhan, China.
The company's registered business address is separate from the U.S. facilities used for order fulfillment.
The business registration address should not be interpreted as the shipping warehouse or the address to which merchandise should automatically be returned.
Order Tracking
Once an order has been dispatched from the fulfillment warehouse, a shipping confirmation email will be sent to the email address provided at checkout.
The confirmation will include the available carrier tracking information so you can follow the progress of your delivery.
Tracking updates may take some time to appear after the carrier first receives a shipment.
If your shipping confirmation has not arrived within the stated processing timeframe, please contact customer support with your order number.
Our team will review the order's fulfillment status and provide the available information.
Large & Modular Furniture Shipments
Some products in the Equinovad™ collection consist of multiple furniture modules or large structural components.
To accommodate different product configurations, these orders may have additional packaging or delivery requirements.
Multiple Packages
Certain modular systems may be divided into separate cartons for transportation.
If an order contains multiple packages, they may arrive at different times depending on the carrier's routing.
Protective Packaging
Furniture panels, finished surfaces, lighting components, and other delicate items require suitable protective packaging.
Delivery Access
Before purchasing a larger product, customers should review the published product dimensions and check the available delivery access at their address.
This may include doorways, hallways, elevators, stairways, and other relevant entry areas.
Assembly Requirements
Some modular furniture products may require assembly after delivery.
Customers should review the applicable product information for included components, assembly requirements, and installation considerations.
Shipping Delays & Exceptions
We aim to keep customers informed throughout the order and delivery process.
Occasionally, a shipment may take longer than expected due to severe weather, carrier congestion, transportation disruptions, holiday schedules, or other circumstances affecting delivery.
If your order is significantly delayed, please contact our customer support team with your order number and tracking details, if available.
We will review the shipment information, contact the relevant fulfillment or delivery provider where appropriate, and explain the available next steps.
If a delivery cannot be completed within an applicable agreed or legally required timeframe, the available remedies will be handled in accordance with applicable consumer law.
Lost, Missing & Undelivered Packages
If your tracking information has stopped updating, your package appears missing, or the estimated delivery period has passed without arrival, please contact us.
Include your order number, the relevant tracking details, and a brief explanation of the issue.
We will investigate the available delivery information and coordinate with the shipping provider where appropriate.
If a package is marked as delivered but cannot be located, please let us know. The tracking status alone does not prevent a delivery concern from being reviewed.
When an order is confirmed lost or not delivered, we will provide an appropriate solution in accordance with the applicable order terms and consumer rights.
Depending on the circumstances, this may involve a replacement shipment or refund.
Damaged, Defective or Incorrect Items
We understand that furniture, lighting, and decorative home products should arrive in the condition customers reasonably expect.
If your order arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact our support team.
Provide your order number, a description of the concern, and relevant photos of the item or packaging when available.
Our team will review the issue and arrange an appropriate remedy.
Depending on the circumstances, this may involve supplying a missing component, sending a replacement, arranging a return, or providing a refund.
Where a remedy is owed due to an incorrect, damaged, or defective product or an error on our part, the customer will not be required to bear additional costs for that remedy.
Shipping Address & Order Changes
Customers are encouraged to review their delivery details carefully before completing an order.
Please confirm that your recipient name, street address, apartment or unit number, postal code, and contact information are accurate.
If you notice an error after ordering, contact us as soon as possible.
We will review whether the requested change can be made before dispatch.
Once a package has been transferred to the carrier, changes may be restricted by the available delivery service.
We will explain the available options according to the shipment status and circumstances.
Returns & Refunds
If you need assistance with a return, replacement, or refund, our customer support team can help you understand the applicable process.
Return eligibility, return shipping costs, refund timing, and other conditions are described in our Return & Refund Policy.
Please contact us before returning any merchandise.
Our registered company address in Wuhan, China, is not automatically the return warehouse.
Once a return request is approved, our team will provide the appropriate return destination and instructions.
Please do not send products to the company's registration address without receiving specific instructions.
Shipping & Order Support
Whether you have a question before ordering, need help understanding a delivery estimate, or want assistance with an existing shipment, our team is available to review your inquiry.
For order-related requests, please provide your order number and a brief description of your question.
Messages received outside our customer service hours will be reviewed during the next available service period.
Thoughtful Design. Considered Delivery.
A carefully considered home deserves an equally considered purchasing experience.
At Equinovad™, we explore furniture and architectural home systems that bring greater flexibility, purpose, and visual harmony into everyday living.
We believe clear fulfillment information and responsive support should be part of that experience.
Thank you for choosing to explore our collection. We appreciate your interest and the opportunity to become part of your home.
The Equinovad™ Team
Architectural Living. Thoughtfully Reimagined.
© 2026 Equinovad™. All Rights Reserved.
Equinovad™ is owned and operated by Wuhan Dingyixiu Network Technology Co., Ltd.